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Returns

Return & Exchange Policy

At Fine Diamond, your satisfaction and confidence are our top priorities. Our Return & Exchange Policy ensures clarity, convenience, and fairness for every purchase.

🔁 General Return & Exchange Guidelines

  • Return/exchange must be initiated within 30 days of delivery.
  • Items must be in original, unworn condition, free of damage or signs of use.
  • All original packaging, diamond certificates (GIA/IGI), tags, and documents must be included.
  • Free returns within the U.S. – we provide a prepaid, insured return label.
  • Refunds will be issued to the original payment method within 5–7 business days after passing our quality inspection.
  • Exchanges must be for items of equal or greater value. The customer is responsible for both-way shipping for exchanges.

✨ Customized, Engraved, or Resized Items

(Eligible for Store Credit Only)

These items are final sale and not eligible for refunds, as they are custom-made or modified for you. However, they may qualify for store credit upon approval and inspection.

Includes:

  • Jewelry with personalized engraving
  • Customized pieces, including design modifications or special orders

🔔 Note: These items may still be eligible for our 60-Day Complimentary Resizing Policy.
⏳ Issued store credit will be valid for 2 weeks from the date of issuance.

📏 60-Day Complimentary Resizing

We offer free resizing within 60 days of delivery, where resizing is possible.

  • Applies only to eligible, non-customized, and non-engraved rings
  • Not all rings are resizable – resizing eligibility will be confirmed upon request

📦 Return Packaging Guidelines

To ensure a smooth and safe return process:

  • Use the original jewelry box and include all certificates
  • Pack securely in tamper-proof packaging
  • Ship via a trackable and insured courier (or use our prepaid U.S. return label)

📨 How to Initiate a Return, Exchange, or Resize

  1. Email us at contactus@finediamond.com with your order number and request
  2. Once approved, we’ll provide shipping instructions and a prepaid return label (U.S. only)
  3. Return the item via a trackable and insured courier

📞 Customer Support

For any assistance, our team is here to help:

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